Business leaders say the number one way chatbots save costs is through faster customer response times.Specifically some of the benefits that chatbots delivered this year included: They can help support teams triage issues, route questions, and deliver immediate resolutions, ultimately leading to more productive support teams and better experiences for customers. Modern chatbots form the backbone of self-service support strategies. It’s probably fair to say support teams were the earliest adopters of business chatbots – it’s more than 10 years since Alaska Airlines introduced the world to its virtual assistant, Ask Jenn:įortunately, support chatbots have come a long way since the Ask Jenn days. After answering a few questions you’ll be offered a suggestion for a plan that fits you best, or the opportunity to chat with someone from our sales team. For example if you visit our pricing page, our bot will trigger after a few seconds, asking how we can help. We use our own Custom Bot on all the key pages of our site, including our pricing page, demo page, and homepage.
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